Refund Policy
We only accept unused and unopened orders return within 30 days of receipt for a refund. The original packing must be fully intact. If the product’s package has been opened, meaning that the packaging seals are broken which is not acceptable for refund.
You are responsible for paying the shipping cost for returning items back to the Bravestorming headquarters. Items lost in transportation will not be compensated for. The shipping costs are non-refundable.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
Return items must go through our products checking process in order to confirm the qualification for process refund.
If your return is approved, we will initiate a refund to your original method of payment, please kindly note your refund will be processed in 10-15 business days, depending on your card issuer's policies. Note that additional duties and taxes will not be refunded.
If you would like to return an item, please send us an email (hello@bravestorming.com) with the following details:
Order number
Returned item
Return reason
We will respond quickly with instructions for how to return items from your order.
*Only purchase made directly from bravestorming.com qualify for the 30-Days satisfaction guarantee. For all other retail purchases, please contact your authorized reseller for merchant guarantees.
*Please note promotions and discounts would not be reimbursed.
*All items must return to our Hong Kong Headquarters for approval and processing the refund payment.
For further assistance, please contact us at hello@bravestorming.com
Faulty Goods
As soon as you discover the faulty or defective, please send us an email (hello@bravestorming.com) with:
- Order number
- Photos of the faulty items
- A description of the faulty.
We will arrange a new shipment to you once the defect is confirmed.
Received error content of goods
As soon as you discover the misprint or error on the content, please contact us with
- Order number
- Photos of the error
- A description of the error
We will arrange a replacement as soon as possible.
Cancel Order
If your order hasn't been dispatched yet, please send us an email (hello@bravestorming.com) with your order number. We will help taking care of it.
If your order has been dispatched, please refer to Return Policy.
Received incorrect order
We cannot bear making mistakes but occasionally it might happen. Please send us an email (hello@bravestorming.com) immediately to arrange an exchange. We will bear the costs to collect the goods and issue a re-delivery.
Exchange
We are not able to offer an exchange on returned items. If you would like a different item, please return the unwanted item for a refund and place a new order.
For the refund detail, please read out return policy.
Missing item
Your order might be sent by separate parcels so please check your shipping confirmation to see if any of the items arrive separately.
If any item is shortage or missing, please send us an email (hello@bravestorming.com) with your order number and the shortage/missing item. We will check for you as soon as possible.
