In order to provide the best shopping experience of our customers at Bravestorming, we strongly encourage our customers to carefully review the functionalities of each product line before making a purchase. We cannot offer refunds or exchanges for misunderstandings regarding product features that were not clearly stated.

We only accept unused and unopened orders returned within 30 days of receipt for a refund. The original packing must be fully intact. If the product’s package has been opened, meaning that the packaging seals are broken, this is not acceptable for a refund. 

Customers are responsible for paying the shipping cost for returning items to the Bravestorming headquarters. Items lost in transportation will not be compensated for. The shipping costs are non-refundable. 

Once we receive the item, we will inspect it and notify that we have received your returned item. We will immediately notify the customer on the status of your refund after inspecting the item.

Return items must go through our product checking process in order to confirm the qualification for the process refund.

If the return is approved, we will initiate a refund to the customer's original method of payment. Please kindly note that your refund will be processed in 10-15 business days, depending on the card issuer's policies. Note that additional duties and taxes will not be refunded.

If you would like to return an item, please send us an email (hello@bravestorming.com) with the following details:

1. Order number
2. Returned item
3. Return reason

We will respond quickly with instructions for how to return items from your order.

*Only purchases made directly from bravestorming.com qualify for the 30-Days satisfaction guarantee. For all other retail purchases, please contact your authorized reseller for merchant guarantees.

*Please note promotions and discounts would not be reimbursed.

*All items must return to our Hong Kong Headquarters for approval and processing the refund payment.

For further assistance, please contact us at hello@bravestorming.com

Faulty Goods

As soon as you discover the fault or defect, please send us an email (hello@bravestorming.com) with:

1. Order number
2. Photos of the faulty items
3. A description of the fault.

We will arrange a new shipment once the defect is confirmed.

Received the error content of goods

As soon as you discover a misprint or error in the content, please contact us with

1. Order number
2. Photos of the error
3. A description of the error

We will arrange a replacement as soon as possible.

Cancel Order

If theorder hasn't been dispatched yet, please send us an email (hello@bravestorming.com) with your order number. We will help take care of it.

If the order has been dispatched, the order cannot be cancelled. Please refer to the Return Policy.

Received an incorrect order

We cannot bear making mistakes, but occasionally it might happen. Please send us an email (hello@bravestorming.com) immediately to arrange an exchange. We will bear the costs to collect the goods and issue a re-delivery.

Exchange

We are not able to offer an exchange on returned items. If you would like a different item, please return the unwanted item for a refund and place a new order.

For the refund details, please read our return policy.

Missing item

Your order might be sent in separate parcels, so please check your shipping confirmation to see if any of the items arrive separately.

If any item is short or missing, please send us an email (hello@bravestorming.com) with your order number and the shortage/missing item. We will check for you as soon as possible.

Pre-order items

All the pre-ordered items are not refundable.  

If any item is in shortage or missing, please send us an email (hello@bravestorming.com) with your order number and the shortage/missing item. We will check for you as soon as possible.

Important Note: We are excited to introduce our new product, M NOTE, which features adhesive and magnetic properties. Please be aware that only M NOTE has these functions; our other product lines do not have adhesive features.